Junnect Studio Terms of Service

1. Parties and definitions

These terms of service are entered into between Junnect B.V., the company that operates Junnect Studio, and the client organisation that uses Junnect Studio.

Junnect B.V. — Hoge Bergen 14 - 1e verdieping, 4704 RH Roosendaal, The Netherlands. Chamber of Commerce (KvK) number: 97395064. E-mail: [email protected].
"Junnect Studio" means the software service at studio.junnect.nl, including all of its parts: content planning, the approval workflow, scheduling and publishing to connected social media accounts, the content library, the client approval portal, Link in Bio pages and the SEO content tooling.
"Client organisation" means the organisation that uses Junnect Studio and on whose behalf social media accounts are connected. These terms also address that organisation as "you".
"User" means any person who signs in to Junnect Studio: a user of a client organisation, an authorised contact who uses the client approval portal, or an employee of Junnect B.V. working on behalf of a client organisation.
"Services agreement" means a separate agreement between Junnect B.V. and a client organisation covering the services themselves, including scope, pricing and duration.

Where these terms and a services agreement conflict, the services agreement prevails.

2. What Junnect Studio does

Junnect Studio is a multi-tenant service: several client organisations use the same software, each in its own separated workspace (a "brand"). A client organisation only ever sees its own workspaces, its own content and its own connected accounts.

Within Junnect Studio a client organisation can:

plan content in a calendar and prepare posts per channel
run content through an approval workflow, in which a post moves from draft to awaiting approval and on to scheduled, with comments and feedback along the way, and in which an authorised contact can approve content in the client approval portal
schedule content and have Junnect Studio publish it to the connected social media accounts at the chosen moment
store and reuse images, videos and other media in the content library, including media imported from a connected design or stock service
report on how published content performs and, where the client organisation switches the feature on, see and respond to the reactions on its own posts
publish Link in Bio pages and use the SEO content tooling for the client organisation's own website

Junnect Studio supports connections to TikTok, Meta (Facebook and Instagram), LinkedIn and Pinterest. Junnect B.V. may add, change or withdraw features and supported platforms as Junnect Studio develops; section 9 explains how.

3. Access, accounts and users

Access to Junnect Studio is account-based. Junnect B.V. issues accounts to the users of a client organisation; Junnect Studio has no public self-service registration. Users of a client organisation sign in with the account issued to them, authorised contacts sign in to the client approval portal with a one-time code sent to their e-mail address, and employees of Junnect B.V. sign in through the single sign-on of their organisation's Microsoft account.

The client organisation decides who within its organisation gets access to its workspace and with which role, and is responsible for how those users use Junnect Studio. Every user:

keeps their sign-in details and one-time codes confidential and shares them with no one
uses only their own account — an account is personal and is not passed on
reports it to Junnect B.V. at [email protected] as soon as they suspect someone else has access to their account

A client organisation asks Junnect B.V. to withdraw access for a user who has left the organisation or no longer needs it. Junnect B.V. may also withdraw access in the situations described in section 12.

4. Connected social media accounts

The social media accounts connected to Junnect Studio belong to the client organisation, not to Junnect B.V. The client organisation stays in control of them at all times.

A connection is made with OAuth: a user of the client organisation signs in at TikTok, Meta, LinkedIn or Pinterest itself and approves the permissions there. Junnect Studio never receives the password of a connected account.
The client organisation warrants that it owns, or is authorised to administer, the accounts, pages and boards it connects, and that it is entitled to publish to them.
A connection can be withdrawn at any time — in Junnect Studio under Brand settings, tab Accounts, with the Disconnect button, or from the platform side in the connected-apps overview of TikTok, Meta, LinkedIn or Pinterest.
Junnect Studio publishes only what a user has created and scheduled or published. Junnect Studio posts nothing on its own initiative and uses a connected account for no purpose other than delivering Junnect Studio to the client organisation that connected it.
When a platform refuses or expires an access token, Junnect Studio flags the account as needing reconnection and stops publishing for it until the client organisation reconnects.

Junnect B.V. does not operate TikTok, Meta, LinkedIn or Pinterest. What happens to a post once it has been published there, and whether an account remains available, is a matter between the client organisation and the platform concerned.

5. Acceptable use

A client organisation and its users use Junnect Studio lawfully and carefully. They do not:

upload, schedule, publish or distribute content that is unlawful, misleading, discriminatory, or that infringes the rights of others, including copyright, trademark rights and portrait rights
use Junnect Studio to harass, threaten, defraud or spam people, or to publish spam or artificially amplified content on a connected account
publish content in the name of an organisation or a person without being authorised to do so
try to reach data, accounts, workspaces or parts of Junnect Studio that are not intended for them
test, circumvent or disrupt the security of Junnect Studio, or place a disproportionate load on it
copy, decompile, reverse-engineer or resell Junnect Studio, or make it available to third parties outside their own organisation
use Junnect Studio in breach of the terms, developer policies or community guidelines of a connected platform — see section 6

The client organisation is responsible for the content it publishes through Junnect Studio, whoever within its organisation created or approved it.

6. The rules of the connected platforms

When content is published through Junnect Studio to TikTok, Meta, LinkedIn or Pinterest, the rules of that platform apply to that content in addition to these terms. Every user must comply with the terms of service and the community guidelines of each platform they publish to, and Junnect Studio may not be used to work around them.

Junnect Studio uses the APIs of these platforms in accordance with their developer terms and policies. Where a platform requires it, Junnect B.V. may block or change a feature, a connection or a publication in Junnect Studio in order to stay compliant.

7. Content and ownership

Content stays with the client organisation. It retains all rights to the content, media, brand materials and data it uploads to Junnect Studio or has produced within it. Nothing in these terms transfers ownership of that content to Junnect B.V.

To make delivery of the service possible, the client organisation grants Junnect B.V. a limited, non-exclusive licence to host, store, process, display and publish that content — solely in order to deliver Junnect Studio to that client organisation, and only to the channels it has authorised. The licence lasts no longer than that purpose requires and ends when the content is deleted or when access to Junnect Studio ends.

The content of one client organisation is never used for the benefit of another, is not sold or passed to data brokers, and is not used to train AI models. The client organisation is responsible for holding the necessary rights to the material it uploads, including material licensed through a third-party stock or design service.

Junnect Studio itself — the software, its design, its structure and its documentation — remains the property of Junnect B.V. or its licensors.

8. AI-assisted drafting

Parts of Junnect Studio use artificial intelligence to help draft or improve content, such as text suggestions for posts, website pages or brand descriptions. AI output in Junnect Studio is always a proposal: a person reviews and approves it before anything is published.

AI-generated text and images may contain errors. Junnect B.V. does not warrant that AI-assisted output is accurate, complete or free of third-party rights; the final responsibility for what is published rests with the person who approves it. What Junnect Studio sends to an AI provider is the content being worked on and the brand description belonging to it — that content is not used to train AI models, neither those of Junnect B.V. nor those of the provider.

9. Availability, maintenance and support

Junnect B.V. makes reasonable efforts to keep Junnect Studio available and to publish scheduled content on time. Junnect Studio may be taken offline for maintenance, preferably outside Dutch office hours, and depends in part on third parties such as the hosting provider and the social media platforms themselves.

Junnect B.V. does not warrant uninterrupted availability and gives no uptime guarantee unless one is expressly agreed in a services agreement. A publication can fail for reasons outside the control of Junnect Studio — for example when a platform is unavailable, changes its rules, or refuses a post. Junnect Studio then records the failure together with the error the platform returned, so the client organisation can act on it.

Support is available by e-mail at [email protected] on Dutch business days; Junnect B.V. responds as soon as reasonably possible.

Junnect B.V. may add, change or withdraw features as Junnect Studio develops. Features that are essential to services agreed in a services agreement are not withdrawn without notifying the client organisation.

10. Liability

The liability of Junnect B.V. is limited to what mandatory Dutch law permits and to what is agreed in the services agreement; where that agreement contains a limitation of liability, that limitation applies.

Junnect B.V. is not liable for indirect or consequential loss, including lost profit, lost turnover, lost data, a missed campaign or reputational damage
Junnect B.V. is not liable for loss caused by an outage, change, rate limit or decision of a connected platform or another third party, including a post that a platform refuses, delays or removes
Junnect B.V. is not liable for content supplied, approved or published by the client organisation or its users, or for the consequences of publishing it
Junnect B.V. is not liable for loss resulting from sign-in details that a user did not keep confidential, or from access the client organisation granted to someone who should not have had it
these limitations do not apply in the event of intent or deliberate recklessness on the part of Junnect B.V. or its management, or where mandatory law does not allow them

Neither party is liable for a failure caused by force majeure. The client organisation indemnifies Junnect B.V. against third-party claims arising from content it has published through Junnect Studio or from use of Junnect Studio in breach of these terms.

11. Privacy and personal data

How Junnect Studio handles personal data — what is collected, what is accessed on each connected platform and why, how OAuth tokens are stored, how long data is kept and what happens on disconnection — is set out in the Junnect Studio Privacy Policy at studio.junnect.nl/privacy-policy, which forms part of these terms. Where Junnect B.V. processes personal data on behalf of a client organisation, a processing agreement applies in addition to these terms.

12. Term, suspension and termination

These terms apply for as long as a client organisation and its users have access to Junnect Studio. Where a services agreement is in place, its duration and notice periods govern that access.

Junnect B.V. may suspend or withdraw access to Junnect Studio — for a single user or for the client organisation as a whole — if these terms are breached, if there is a security risk, if a connected platform or the law requires it, or if agreed payments are not made. Where circumstances allow, Junnect B.V. notifies the client organisation first, and access is restored once the reason for the suspension has been resolved.

When access ends:

the connected social media accounts of the client organisation are disconnected, and the access and refresh tokens for those accounts are revoked with the platform and deleted
the platform data stored for those accounts — the account identifier, the display name, the profile-picture URL and the granted permissions — is removed
posts that were already published stay on the platform: they belong to the account there and can be deleted there by the client organisation
the content and the publication records of the client organisation are deleted when it stops using Junnect Studio, or earlier at its request; a client organisation that wants a copy of its content beforehand can ask for one at [email protected]

Section 13 of the Junnect Studio Privacy Policy sets out the retention periods that apply. The provisions of these terms that by their nature are meant to continue — content ownership, liability, and governing law — remain in force after access ends.

13. Changes to these terms

Junnect B.V. may amend these terms, for example when Junnect Studio changes or when legislation or a connected platform requires it. The current version is published on this page, with the date on which it was last updated, and material changes are announced in Junnect Studio or by e-mail to the client organisation.

Continuing to use Junnect Studio after a change means the amended terms apply. A client organisation that does not accept a material change can end its use of Junnect Studio in accordance with the services agreement.

14. Governing law and disputes

Dutch law applies to these terms and to the use of Junnect Studio. The applicability of the United Nations Convention on Contracts for the International Sale of Goods is excluded.

Junnect B.V. and the client organisation first try to resolve a dispute between themselves. A dispute that cannot be resolved that way is submitted to the competent court in the Netherlands, in the district where Junnect B.V. has its registered office, unless mandatory law designates another court.

15. Contact

Questions about these terms, about the use of Junnect Studio, or about a connected account? Contact Junnect B.V. at [email protected] or at Hoge Bergen 14 - 1e verdieping, 4704 RH Roosendaal, The Netherlands.

junnect.nl